incident opened, two calls

i found another case of why i call it the 'not much help desk'. i called in another ticket, this time it was for the printer stopping and starting over. then just as i was about to get the ticket or 'incident' number, the help desk hung up on me and i had to call again and start all over again. who knows when i might see any action on it such as if a tech has to show up. the toner cartridge for the small printer arrived, in the morning. the techs who ordered it wanted to close the case once it was ordered, i said 'on the way' doesn't mean as much to me as 'delivered'. once i was notified that it was signed for in the mailroom on the same floor as me, i went to pick it up. doesn't take long to handle it, just slide one out and slide the other in. when i arrived for work i noticed our tax specialist had sent an instant message overnight, at a time when some are watching the late local news. the question was if there were any tax checks, i said there weren't. still odd to me when i hear from this dude at times.