overnights not picked up

it was a struggle to get the overnights picked up from the box. for a second straight day, nothing was picked up and i was getting more complaints about it. i sent an email to an internal UPS team, no response at all. my boss said call an 800 number, and i was stuck in their automated system for a while until i got someone with a pulse. i call before midday, was told i would be called when all were picked up. more than four hours later, nothing. so i called again. i got doubletalk about 'bear with us' and then a few minutes later i was called by a rep from an office in a nearby town and given their direct number. something about the normal driver was not available, sounds like a case of 'fell through the cracks'. i sent all of the envelopes for the day to a UPS facility myself on the way home, treating it like the times when the box was jammed or the door was locked. i can check in the morning on the tracking numbers to oshkosh to see if the two days of envelopes were picked up from our box. i hardly ever have to call about it, but this was aggravating how i obviously was unable to tell them to do their job. my boss wanted test checks printed and run through the machine, and this is why i said something about UPS because there was a delay on getting the test checks done. in the evening i went to a fringe show, a lady i saw while ushering informed me what show she was in this year. it was a camping show at mixed blood, but they tried to do a funny show and then serious and it fell short. pick one or the other. later on i went on a walk and found 49 cents. the 'big bang theory' reruns were when howard and his band played 'six tons of granite'. it was followed by the one where the friends play d and d and then the ladies join them after las vegas was a no-go.